Refund Policy

Effective Date: 01.01.2025

At qsounder.com, customer satisfaction is our top priority. We are committed to providing high-quality audio mastering software, and we stand by our products. This Refund Policy explains the circumstances under which we offer refunds and the process for requesting them.

1. Refund Eligibility

You may be eligible for a refund under the following conditions:

1.1 Software Issues

If the software you purchased is found to be defective or fails to perform as advertised, and the issue cannot be resolved through technical support.

1.2 Duplicate Purchases

If you accidentally purchased the same software more than once.

1.3 Refund Period

Refund requests must be submitted within 30 days of the purchase date. Refunds requested after this period will not be eligible.

1.4 Ineligibility for Refunds

We do not offer refunds under the following circumstances:

Change of mind after purchase.

Lack of compatibility with your device or system (please check system requirements before purchasing).

Failure to use the software as intended or described.

Purchases made through third-party resellers (refund requests must be directed to the reseller).

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to ask[at]qsounder[dot]com with the subject line “Refund Request” and include the following details:

Your full name.

Order number or receipt.

Reason for the refund request.

Any supporting documentation (e.g., screenshots of errors).

2. Assessment: Our team will review your request and may contact you for additional information or troubleshooting.

3. Decision: If your refund request is approved, we will notify you via email and process the refund.

3. Refund Process

Refunds will be processed to the original payment method used at the time of purchase.

Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

4. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: ask[at]qsounder[dot]com
Address: 1A, Sportyvna Square Gulliver, Tower B, Floors 11, Kyiv, Ukraine
Thank you for trusting qsounder.com with your privacy.